1. Introduction
Fodxpert Eats, a venture of Fodxpert Ally Pvt Ltd based in Mumbai, is committed to delivering fresh, high-quality food directly to our clients’ events. This Shipping Policy outlines our guidelines for delivery times, fees, and handling to ensure a seamless experience for every event.
2. Delivery Coverage
Our catering services are primarily available within Mumbai and surrounding areas. If your event is outside our usual delivery range, please contact us to discuss potential delivery options and associated costs.
3. Delivery Fees
Delivery fees are calculated based on the location of the event, order size, and any special requirements. We will provide a detailed breakdown of delivery charges during the booking process. For larger orders or special events, we may offer complimentary delivery within a certain distance.
4. Delivery Timing
4.1 Scheduling
Our team works with clients to schedule delivery based on the event’s timing. Food is typically delivered 1 hour before the event start to allow for setup and preparation.
4.2 Delays
While we aim to deliver on time, unforeseen circumstances like traffic or weather conditions may cause delays. We will communicate any changes promptly and make every effort to ensure timely delivery.
5. Handling and Setup
Our delivery team is trained to handle all food items with care to ensure freshness and presentation upon arrival. For full-service events, our staff will assist with setup to ensure everything is arranged as per the client’s specifications.
6. Receiving Deliveries
A responsible person must be present at the delivery location to receive and check the order. Once received, clients are responsible for ensuring that food is handled appropriately to maintain safety and quality.
7. Quality Assurance
Food expert Eats takes great care to deliver food at the optimal temperature and freshness. Clients are advised to serve food shortly after delivery to maintain the best quality.
8. Changes to Delivery
Any changes to the delivery location or time should be communicated at least 1/5 hours before the scheduled delivery time. Last-minute changes may incur additional charges and are subject to availability.
9. Unattended Deliveries
If no one is available to receive the order at the scheduled time and location, our team will attempt to contact the client for further instructions. Additional fees may apply for redelivery or extended wait times.
10. Contact Us
For questions or concerns about our delivery policy, please contact us at:
Fodxpert Eats
Email: expert@fodxpert.com
Phone: +91 86558 74243